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News

  1. 25 Oct 11 Waitrose expands scheme for loyal customers with launch of myWaitrose card

Work

  1. 1 Mar 10 How to get your customers talking

  2. 12 Dec 08 How to align the global and the local

Thought

  1. Blog

  2. 3 Jun 11 Is CRM dead and being replaced with 'CMR'?

    Lazar Dzamic
  3. 20 May 11 The changing nature of targeting: from 1-2-1, to many-2-1

    Lazar Dzamic

    Articles

  4. 1 Aug 10 CRM and the rise of the spimes

    Richard Madden
  5. 10 Mar 10 Why fly-by-wire is better than haywire

    Richard Madden

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